“Just a phone call away”, you have heard people saying this quite frequently. With the development of the BPO’s and the call centre industry, all the information related to any of your queries is now just a phone call away. Today we have in-house call centre in most of the multi national corporations. We also have companies that outsource it to the leading BPO’s in order to reach to the masses. This enables the users to use the services round the clock.
The outsource call centre in health is a recent phenomena. These are the call centre that focuses on providing medical and health care facilities. Theses are hired by the leading health care service providers in order to increase their business and provide the best customer care facilities. There are expert call centers for medical practices, health care, hospitals, medical equipment companies, pharmacies, physical therapists, physicians among others.
The outsourced health call centre serves as an intermediary in between the client (health care provider) and the patients. It is the voice of the clients before during and after their scheduled office hours. This makes them available for their customers for 24*7*365. It takes care of all the emergency calls, assist patients in scheduling and keeping appointments, answer questions related to all aspects of the clients business. Every call is handled with lot of care and compassion.
The patient care representatives in such medical call centre are trained in compliance with the revised Health Insurance Portability and Accountability Act. They are driven by the latest health and home care technology and most innovative customer service procedures. It is ensured that the team is properly trained and delivers 100% satisfactory responses of the patients who call.
Call4health.com is one of the best phone answering service providers. The services that it offers to its clients include answering services and message management, online patient-physician communication, online appointment setting / confirmation, medical and health care equipment (i.e. purchasing or leasing.), patient surveys, and health insurance services vendors, claims, telemarketing sales and collections among other services.
The patient is number one focus of call4health.com, providing the patient with the best medical answering service available is the top priority of the entire health care call centre. These not only provide the best medical and answering services for patients and their families, but they do so with compassion and dignity. Therefore, such health call centre benefits the patients as health consultancy is available to them 24/7.