Nurse Triage


Call 4 Health understands the unique needs of our clients when it comes to providing nurse triage services. Since 1997, Call 4 Health has developed relationships with physician practices such as pediatricians, hospitals, community clinics, health plans and business organizations throughout the world to provide best of breed phone triage call answering services using Barton Schmitt Protocols.

Our registered nurses provide a compassionate, one-on-one telephone assessment to guide your patients to the appropriate level of care, whether it be home care, referral to the emergency room or setting up an appointment. This translates into less after-hours interruptions and a better night’s sleep for our clients.

A triage nurse answering calls.

Nurse Triage Call Center Services for Physicians

Want to improve your quality of life? Let our skilled nurses help you. Our triage services won’t only deliver quality medical advice to your patients but will also allow you to enjoy your time away from the practice undisturbed by handling after-hours patient calls.

Contact us about our Nurse Triage services!

How it works

  1. Our Patient Care Representatives determine the caller’s needs and follow your protocol for handling administrative calls.
  2. They reach physicians with consults or other hospital related calls and connect patients directly to a nurse if the call is clinical in nature.
  3. Daily call reports are available via our client practice portal.
  4. Optional ways of reporting include documenting patient encounter reports directly into the electronic medical record (EMR).

Our nurses can also schedule same day and urgent appointments if needed (see also: Patient access solutions)


  • Peace of mind
  • Unwavering commitment to quality
  • Detailed and thorough documentation
  • 24/7, 365 day availability
  • After hours answering
  • Stronger patient-provider relationships
  • Reduced cost

Clinical Protocols Used:

Gold Standard, Dr. Barton Schmitt (Pediatrics) & Dr. David Thompson (Adult). Within these protocols there are specialty specific protocols. These protocols are loaded into our triage software.

Nurse Triage is best for:

  • Hospitals
  • Community Clinics
  • Physician Practices
  • Medical Universities
  • Health Plans
  • Pharmaceutical companies

Call 4 Health provides 24/7 nurse triage answering services to physicians, practitioners, health systems, and home healthcare clients. Our nurse triage call center service offers patients immediate access to accredited nurses who deliver quality medical advice. We’ve developed customized nurse triage solutions for physician practices, health systems, health plans, and home care—and we can do the same for you.