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Our Platform

A call center platform that uses the very latest in digital software to offer a full range of intelligent customer contact solutions.

Clinical Trial Recruitment and RetentionOur diverse IP network technology optimizes communication by delivering a unified customer interaction solution that recognizes the customer and intelligently applies consistent business rules for call handling. Our multi-channel platform enables our client’s to better understand their customer’s needs and then use this information carefully to promote better customer satisfaction, loyalty and profitability

Call 4 Health Call Center’s 24/7/365 technology platform and applications include:

    • Computer telephony integration (CTI)
    • Campaign management software and predictive dialler technology
    • Digital call recording

(to support quality assurance and staff development)

    • Dynamic reporting

(ensuring visibility across all customer interactions regardless of channel)

    • Intelligent call routing and automation
    • Integrated voice response (IVR)
    • Multimedia contact channels (phone, fax, mobile, web, email)
    • Mobile services support (SMS Gateway)
    • Scanning, data capture and workflow automation technology
    • Secure practice portal connectivity
    • Unified administration, reporting and monitoring tools
    • Web on-call CTI software
    • Workforce management systems
    • Web-enabled services

(Credit card gateways, Click-to-call, E-mail, Webchat, Web conferencing)