ENHANCING PROVIDER-PATIENT COMMUNICATIONS
Call 4 Health was founded with the guiding belief that through the use of information technology and telephony systems, health care providers could improve patient care by integrating all customer contact points for improved communications and patient satisfaction.
Since our inception, we have utilized best in class call center technology to provide custom applications and solutions to support our clients’ customer relationship strategies.
Our windows based call centre management system offers full predictive, progressive and power dialling, custom scripting and development of call flow requirements for varying complexity, digital voice recording, both random and operator specific call monitoring real time reporting and many other unique features. The system is unrivaled in flexibility and links to our SQL servers for outstanding database integrity and security.
Our company continues to offer the latest technology and high end infrastructure to provide high quality customer support services.
Some Of Our Services Include:
- 24/7 National Call Center and Answering Services
Offering message management solutions for the medical & home health care industry.
- Credit Card Orders
Available for clients that are interested in selling their products and services as well as for patients that wish to schedule an appointment.
- Online Patient-provider Communication Service:
Since there is patient interest in online communication, we offer the right solutions for their needs. Through electronic communication tools for physician practices of all sizes, patients and physicians will be able to discuss symptoms and treatment, determine the necessity of office visits, respond to billing inquiries, provide test results, and schedule appointments; thus improving productivity and customer services.
Our company offers:
Providing integrated systems that link to existing electronic medical record (EMR) and practice management systems without additional hardware, software, and networking set-up.
providing online messaging, patient demographics, and medical records all into one place; all adapted to the clients forms and templates in order to organize the information for easier response.
Mechanisms available to assure online security include encryption software that makes it difficult for intercepted messages to be read by unauthorized persons.