Interactive Voice Response (IVR)

Interactive Voice Response (IVR)

Call 4 Health’s Interactive Voice Response (IVR) can provide maximum efficiency for your incoming call volume traffic. There are numerous creative uses for IVR technology, such as in-bound automated operators, automated direct dialing, and even telephonic infomercials. These applications give clients enormous flexibility and allow for simultaneous call handling at a greatly reduced cost. Our system can handle a high-volume call capacity of 2,500 simultaneous calls.

How it works

  1. To determine your needs for IVR, we start with a detailed evaluation and analysis. We can then suggest a detailed, customized IVR solution for your specific situation, utilizing relevant components of Call 4 Health’s systems.
  2. We then implement your program and track your results. An account manager is assigned to your program to make sure it runs smoothly and be your direct point of contact to ensure all of your needs are taken care of immediately. Your account manager is accessible 24 hours a day for your convenience.
  3. With Call 4 Health’s IVR system, your calls are handled quickly, consistently, compassionately, and inexpensively. If you have a high call volume program that could benefit from an automated response, contact us about the possibility of using IVR.

Electronic Messaging (E-mail & Chat)

Our user-friendly chat software requires no downloads or third-party software and connects directly via your website. We monitor all customer requests, and they communicate directly with our agents in real time. If your clients have a question, it is answered immediately, providing an invaluable, positive customer service experience.

Benefits

  • Website visitor assistance
  • Live website conversations
  • Live instant messaging help
  • Multilingual chat services
  • Delivery of chat transcripts

 

At Call 4 Health, the privacy and security of messages coming in and going out every day is of the utmost importance. We strictly enforce HIPAA protocols amongst all of our staff. And, to take that security to the next level, we have merged our messaging system with miSecure Messages, a highly secure two-way smartphone and tablet messaging system that protects your patients and organizations’ messages, while ensuring faster response times. miSecure is HIPAA and HITECH COMPLIANT.