Our Quality Assurance Measures

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Would you like to have your staff monitored 24/7/365?

We take every opportunity to ensure the highest level of courteous, confidential, and efficient service to our clients. In this effort to assure quality, our regulation system includes combined computer telephone integration that stores all agent contact related information, records all incoming and out going phone calls, and stores all customer contact history information in a comprehensive database.

To further ensure your return of investment we utilize a workforce management tool to compile data, create scheduling forecast, and troubleshoot the statistics so that our services are consistently improving for optimum customer satisfaction and cost effectiveness. Call 4 Health’s 24/7/365 Call Center Quality Assurance Measures will:

Decrease call time
Reduce your operating costs
Improve service ratings
Improve first call resolution and reduce transfer rate
Maintain and monitor the call center infrastructure
Provide a flexible and scalable infrastructure
Increase rate of investment
Monitor staff professionalism and productivity
Provide faster budgeting and forecasting
Improve communications
Measure data based operational efficiency