Customer Service And Help Desk

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Customer Service And Help Desk

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  • Reduce Overhead
  • No Hiring or Training
  • Strengthen Customer Relationships
  • Customized Script Development
  • Latest Call Center Technology
  • Accelerate Business Growth
  • Multi-lingual Capabilities
  • 24/7 Call Center Access

Call 4 Health’s U.S. based medical answering staff will take on the responsibility of managing your customers. We pride ourselves in building long lasting relationships with our clients by managing every detail of your customers’ experience. No need to worry about accents or language barriers here, our award winning U.S. based medical staff speak fluent English as well as several common languages including Spanish, Creole, French and Portuguese.

Our Award Winning Team Is Here For You And Your Patients.

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Call 4 Health designs a custom solution for your business. We handle customer care with a thorough analysis of your call center needs.Our customized solutions utilize the best of Call 4 Health’s abilities in outbound, inbound and (IVR) interactive voice response services. What else would you expect from an award winning team?

We train our call center agents according to your requirements and ensure that every customer relationship goal is met. We constantly review our training processes to ensure maximum numbers of trained agents are always available.

Our agents treat your customers as their own, creating the highest level of service. Each call is managed according to the custom tailored script developed by our team and approved by your facility/office. Our number one goal is your customer satisfaction.

With predefined metrics, our quality control team constantly measures success and monitors the outcome of every single call. With a personal account manager assigned to your program, all of your needs are taken care of immediately, 24 hours a day.

Call 4 Health adds value to any medical facility by outsourcing answering services to professional live U.S. based medical answering service operators. Call us now for more info or to listen to our courteous and professional operators 855.244.3258. Or contact us for more information on any of our medical answering solutions.

Customer Service & Help Desk

Call 4 Health is your HIPAA-compliant communications leader, providing the clinical trial expertise and contact center capabilities to launch and accelerate your clinical trial recruitment and retention programs. Our centralized recruitment center offers a fully redundant study management system that gives you full control over your recruitment and monitoring efforts, 24-7.

Capabilities include:

  • Toll-free numbers for direct-to-patient advertising campaigns
  • Healthcare operators for patient recruitment, pre-screening and retention programs
  • Live call handling seven days a week by healthcare professionals
  • Efficient and time-effective automated response programs 24/7
  • Appointment scheduling and site support programs
  • Excellent reporting and tracking systems for data management
  • Staffed and managed by healthcare providers trained in clinical trials
  • On-line screening capabilities