Since 1997 Call 4 Health has been an organization of healthcare professionals dedicated to improving the customer experience in medical answering/call center services. Compassion is the key to our success! We are changing the call center model to revolve around the patient. We understand that for healthcare providers, keeping current patients satisfied and obtaining new patients is more critical than ever.
The custom hospital answering solutions Call 4 Health provides are crucial for today’s healthcare. Some of the many services Call 4 Health provides are: front office representation and answering management, managing patient calls, scheduling appointments, answering questions and describing services, handling emergency calls, marketing responses, confirming patient appointments, managing and conducting patient satisfaction surveys and referral and information services.
Significant savings and continuity are realized through centralizing hospital call center services. Additional services and increased caller volume can be managed effortlessly without any additional investment in staff or resources. Whether you handle twenty or twenty thousand calls a month, our hospital platform will seamlessly support your increased caller volume day or night.
Additionally, because of our medical background, we know how important it is for our healthcare provider clients to have business associates that comply with the revised Health Insurance Portability and Accountability Act (HIPAA). As one of the pioneer call centers in defining and following HIPAA compliancy, Call 4 Health’s is 100% HIPAA compliant.