Hospitals

Since 1997 Call 4 Health has been an organization of healthcare professionals dedicated to improving the customer experience in medical answering/call center services. Compassion is the key to our success! We are changing the call center model to revolve around the patient. We understand that for healthcare providers, keeping current patients satisfied and obtaining new patients is more critical than ever.

• Centralization Of Phone Services Decreases Costs
• Expand Your Call Center’s Services Without Overhead
• Instantly Match Patients with the Appropriate Level of Care
• Improve Patient Health Through Follow-Up And Education
• Tracking Facility Referrals
• Access to Specialized Data for Trending And Utilization Studies
• Improve Staff Satisfaction, Lower Turnover Happy Patients

Hospital Answering Services

• After Hours Messaging/Dispatching
• Remote Reception/Call Overflow
• Hospital Switchboard Services

Automated Hospital Solutions

• Appt Confirmation/Reminders
• Automated Answering Services
• Custom Inbound/Outbound Prgms
• Interactive Voice Response (IVR)

Hospital Call Center Solutions

• Appointment Scheduling
• Clinical Trial Recruitment and Retention
• Custom Outbound Programs
• Event Registration
• Marketing/Ad Response
• Nurse Triage Telephone Service
• Physician Info/Referral/Locator

Our Model Revolves Around You and Your Patients.

The custom hospital answering solutions Call 4 Health provides are crucial for today’s healthcare. Some of the many services Call 4 Health provides are: front office representation and answering management, managing patient calls, scheduling appointments, answering questions and describing services, handling emergency calls, marketing responses, confirming patient appointments, managing and conducting patient satisfaction surveys and referral and information services.

Significant savings and continuity are realized through centralizing hospital call center services. Additional services and increased caller volume can be managed effortlessly without any additional investment in staff or resources. Whether you handle twenty or twenty thousand calls a month, our hospital platform will seamlessly support your increased caller volume day or night.

Additionally, because of our medical background, we know how important it is for our healthcare provider clients to have business associates that comply with the revised Health Insurance Portability and Accountability Act (HIPAA). As one of the pioneer call centers in defining and following HIPAA compliancy, Call 4 Health’s is 100% HIPAA compliant.