As your practice grows, your urgent and non-urgent call volume of will increase. Typically, patients will experience longer and longer hold times, busy signals and overuse of voicemail systems. Rather than adding staff or telephone lines to respond, try the leader in medical answering services, Call 4 Health.
We offer your patients improved communication and keep your costs low, Call 4 Health provides remote receptionist and call overflow services for medical practices. Call 4 Health is uniquely qualified to assist you to efficiently manage your volume of calls during normal business hours.
You have limited staff to process the influx of calls that you often experience during busy and peak times. As a result, callers are often frustrated when they attempt to speak with your office staff. Our Call Overflow solution is both easy and flexible to implement because the service is designed to be used only when needed.
After a predetermined amount of time or rings that a caller is waiting in queue for your staff, the call will be automatically forwarded to an exclusive number at Call 4 Health.
Following your instructions, Call 4 Health’s agents will process these calls by providing office-related information processing and emailing messages, scheduling appointments, handling routine inquiries, directing callers and “patching” select callers to your office.
Additionally, if you have hours when you simply do not have staff available to cover the telephone, Call 4 Health can be your remote receptionist. All calls can be forwarded to our call center, similar to how the phones are forwarded for after hours and weekend calls. Like call overflow services, Call 4 Health will customize your remote reception call processing requirements and can also incorporate other services such as on-line scheduling to your program – truly appearing to the caller as if we are sitting behind your reception desk the entire time.