Virginia Medical Call Answering and Nurse Triage Services
Necessity is the mother of invention. During his mother’s struggle with cancer, Joe Pores, CEO of Call 4 Health, had trouble reaching her doctors. In 1997, he founded his Call 4 Health to help families in similar circumstances in Virginia and throughout the country.
The company grew from an after-hours medical answering service to a network of diverse health-related communication systems across the eastern U.S.
Whether it’s telephone nurse triage or physician referrals, Call 4 Health sets up customized plans to help doctors communicate more effectively with their patients.
From the state’s historic capital in Richmond to the scenic Blue Ridge Mountain city of Roanoke and all the areas in between, contact us for a complimentary consultation to discuss how our medical call answering and healthcare call center solutions can benefit your healthcare industry business.
How Call 4 Health Works
From psychiatric facilities to veterans’ hospitals, Virginia’s overtaxed health services strive to serve the growing need for care. Virginia Healthcare Foundation estimates over 700,000 residents ages 19 to 64 have no health insurance. In 2019, Medscape reported that over 40% of physicians across the U.S. suffer from burnout.
With pandemics, lack of insurance coverage, and overworked medical providers from Roanoke to Richmond, medical facilities need to maximize their services and minimize their expenses.
With Call 4 Health medical answering service and nurse triage, medical professionals can respond more quickly to emergency calls, reduce staff workload, and have more time to spend with patients.
For example, company’s telephone triage nurses answer emergency questions and reducing unnecessary 911 calls, saving money for patients and doctors.
Services We Provide
Not only do we answer your phone professionally during the hours you request, but we also perform functions such as:
- Healthcare & physician medical answering services
- Appointment scheduling and reminders
- Virtual care solutions for telemedicine providers
- Physician referrals
- Telephone triage nurse
- Automated inbound and outbound calling programs
- User-friendly chatware and interactive voice response
- Customer service and help desk
- Clinical trial recruiting
- Hospital switchboard
- Contact tracking
Members of our Call 4 Health staff work with medical providers to create customized plans that provide the exact services and hours they need. They can also handle bilingual calls and emergency nurse consultations for non-English-speaking patients, if requested.
Who We Help
Call 4 Health’s clients range from one end of the spectrum to the other. We work with doctors’ offices, small clinics, large hospitals, specialty practices, private hospitals, and public facilities. We gear our services to the client, whether that means using a foreign language, working with special-needs clients, or manning the phones for a cardiac emergency center.
Our clients include organizations like these:
- Trauma centers
- Primary care doctors
- Children’s hospitals
- Pediatric physicians
- Rehab centers
- Geriatric hospitals
- Cardiology practices
- Cancer centers
- Sports medicine and orthopedics
- Anyone who needs a telephone triage nurse
Contact Us For a Complimentary Consultation
Call 4 Health is a leader in providing medical answering service and phone nurse triage services from Roanoke to Richmond to Raleigh and anywhere else throughout Virginia. Call us or fill out our inquiry form today for a complimentary consultation.