Satisfied patients and productive workers are essential to the success of any medical practice. A patient’s opinions of the practice as a whole, not just their own experiences with the doctor, affect their overall satisfaction. However comfortable a patient may feel with their doctor, if they call the office to make an appointment and have a bad experience, it is difficult to recover from the bad impression that this leaves. But when the phone is answered by someone who’s cool under pressure, friendly, and well-versed in the subject matter, this leaves a great impression and inspires trust.
When you use a specialized service, like Call 4 Health, to handle your appointment scheduling, your staff will have more time to spend with patients in the office, and the volume of incoming calls will be reduced, eliminating long hold times and missed calls. If you’re in the market for an appointment scheduling service, especially for a hospital outsourcing these services, you probably have a few questions.
Here are a few frequently asked questions asked by practices looking at appointment scheduling services.
How Easy Is the Service for Patients to Use?
Call your own office as a test run before investing in an outside service to handle scheduling and answering calls for you. Is it simple to navigate? Were you put on hold? Is there a frustrating phone menu to navigate? With an appointment scheduling service, patients are directed immediately to a scheduler in less than 30 seconds and are almost never placed on hold. This promptness is especially useful for a hospital appointment booking system.
How Does the Service Influence Employees in the Workplace?
Office workers can focus on face-to-face interactions with patients, such as dealing with urgent medical issues, instead of fielding phone calls. Furthermore, stress and frustration are caused by phones that ring constantly but no one has time to answer. A remote answering service removes interruptions and allows for greater focus on immediate tasks.
What Benefits Are There for Patients?
The most immediate convenience is ready availability when the patient needs it, with the ability to call at their convenience regardless of office hours, to set up appointments.
How Satisfied Are Other Clients of Your Services?
The doctors who have used our services for outsourcing appointment scheduling have been very pleased with the outcomes. When there are issues that need addressing, they are handled promptly.
What Types of Facilities Do You Serve?
We provide appointment scheduling for private practices, medical clinics, and larger medical facilities and hospitals. A good hospital appointment booking system is readily available at all hours, and a hospital outsourcing this function usually finds that the cost savings in personnel are substantial.
What Are Some Other Benefits to Utilizing an Appointment Scheduling Service?
A service dedicated to appointment bookings can help medical facilities in a variety of other ways, including avoiding double bookings, crafting a wave scheduling process if needed, allowing for the grouping of patients with similar conditions for efficiency, allowing for out-of-office planning such as holidays, and collaboration with other clinics.
In today’s medical field, patients expect quick and prompt service and attention, especially in dealing with medical conditions. Often, a patient’s very first interaction with a new physician is in scheduling that first appointment, which leaves an initial impression. A dedicated appointment scheduling service with professional operators is exactly what your patients need to start their treatment off right. We enjoy answering any questions you might have about our services. Call Call 4 Health right now to find out more about our appointment scheduling services and how we can help your practice.