Nurse Triage Call Center Services: Where, How, & What?

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Nurse triage call centers bring call center services to your clinic operations. Hospitals, emergency rooms, clinics, pediatricians, and medical professionals who work in other settings can all do a better job of scheduling their patients with nurse triage.

Where Does the Nurse Triage Take Place?

The call center services are based around the United States. Centers serve medical clinics, hospitals, crisis hotlines, poison control centers, and other medical facilities throughout the country. The triage takes place over the phone, but your patients will be able to gain quick access to the nurse by calling the clinic they are trying to contact.

This type of triage system makes it easier for patients to get advice on when and who to see based on a professional assessment of their condition. Whether they are located miles off of a country road or in the middle of a metropolis, the search for the right care becomes much shorter with professional help.

What Kind of Help Is Offered?

The nurses are chosen for their exceptional communication abilities, professional certifications, and ability to work under pressure. They are trained to use a questionnaire that helps provide essential information for the patient and the doctor.

Nurses will often call a doctor whose specialty is related to the patient’s health issue during triage. They can facilitate quick questions and answers between the patient and doctor to make sure they get to the right provider. The nurses can often advise from their own desks.

Quality and Standards for Phone Triage

The nurses who work in the call center have one of two degrees. They may have a two-year Associate Degree in Nursing. They may also have graduated from a four-year college with a Bachelor of Science in Nursing.

Each RN candidate is required to pass the Nursing Council Licensure Examination before becoming a registered nurse. Additionally, all of the registered nurses who work at Call 4 Health are encouraged to become certified as ambulatory care nurses. This certification is offered through the American Academy of Ambulatory Care Nursing and requires a minimum of 2,000 hours of clinical care experience as a nurse.

The call center protocols we use at Call 4 Health are used by 90% of all medical triage call centers in North America. They are called the Gold Standard protocols. These set general guidelines and specific guidelines for medical specialties. They were created by Dr. Barton Schmitt and Dr. David Thompson. We have integrated the Gold Standard protocols into our software at Call 4 Health.

With a carefully selected team, integrated quality standards from trusted medical professionals, and efficient software, we have helped thousands of professionals to easily offer their patients the right care quickly. We look forward to helping you as well! Give us a call at (855)-907-5223 for any enquiry.