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Benefits of Using Medical Answering Services For Your Practice

A triage nurse answering calls.

Call 4 Health has offered medical answering services from the beginning. For over 20 years, we have mastered this essential service solution for medical offices. Our telehealth program is customized to fit the particular needs of your medical practice. Improving communications between you and your patients and keeping your costs at a minimum is our main focus. 

 

We offer call overflow, remote receptionist, and medical answering services along with a myriad of other medical call center solutions. We are the top-rated, complete communications BPO for healthcare facilities throughout the country. Our commitment to providing the highest level of service is the reason why we have 95% of the market share in the healthcare sector.

 

Our medical call service caters to every aspect of the healthcare industry. Some of the many practices that take advantage of our top-tier services are:

 

  • Healthcare
  • Oncology
  • Cardiology
  • Gynecology
  • Dentistry
  • Dermatology

 

There are no limitations to the custom medical call center solutions we provide. We utilize the latest technology and complex, high-end infrastructures in order to provide the highest level of customer support services. This ensures that your patients will always have clear and consistent communication with a qualified medical representative.

 

Our Mission Statement:

Call 4 Health is the leader and innovator in providing healthcare clients, doctors, hospitals, healthcare systems, home care agencies, hospice agencies, medical equipment companies, health insurance companies, and care management companies with a compassionate, professional, first-rate experience each time their patients call.

Benefits of Using a Medical Answering Service.

The use of a medical call service is essential for healthcare providers. Utilizing a medical call service allows your practice to focus on the business of healthcare instead of clerical duties. Below are some of the many benefits Call 4 Health has to offer.

  • Staff Can Focus On Other Duties

Reduce staff workloads while improving your patient’s experience and overall satisfaction. Call4 Health can handle complete call services, call overflow, after-hours patient calls, and appointment scheduling. These simple services will help eliminate call abandonment rates and poor patient experiences. At the same time, your staff can concentrate on in-house administration duties.

  • Increased Customer Satisfaction

Every patient should be treated with compassion made to feel important whenever they call. Our medical call center staff will do exactly that. No matter the reason for their call, we will give them the immediate attention they deserve. 

Your patient will feel not only satisfied but well cared for. 

 

  • Lower Call Waiting Times

The last thing your patient wants but has come to expect is to be asked to be put on hold. With our call overflow service, your patient’s call can be automatically forwarded to our medically-trained staff of professionals. We will process any request per your predetermined instructions, giving your patients the answers they need when they need them.

 

  • Infrastructure Cost Savings

Eliminating or reducing the need for in-house office staff is a direct benefit of using our medical answering services. You will still have the high level of service your patients require while decreasing the costs affiliated with providing that care. Scheduling and balancing multiple workloads will become a thing of the past.

  • 24/7 Patient Access

Around-the-clock accessibility will dramatically increase patient satisfaction for your practice. Our remote receptionist services can handle any questions or need your patient has at any time of the day. Our cutting-edge technology assures our staff can handle your established protocols with complete precision. 

How Call 4 Health Medical Answering Services Work for You

Our professionally and medically-trained staff will answer your patient’s call when you can’t. We will then determine, based on your protocols, the urgency of the call and what the next steps for transfer should be. This eliminates the need for staff to have to place patients on hold to gather information from the administration. 

 

We will create a custom-designed medical call service based on your specific needs and your industry type. Our technology allows for it to be compatible with any of your office equipment and software.

 

You can manage and control your on-call schedule online through our web-based call scheduling system. Whether you are in the office or at home, you have complete control of your schedule.

 

Visit Call 4 Health online or call us today at (855) 244-3258 to get started.