When Call Volumes become too High to Handle — Call 4 Health Can Help
Call 4 Health Is the Professional Solution for Growing Practices
As your medical practice grows and your affiliations prosper in the community, your popularity leads to a growing base of patients. As in most cases, your patients have high hopes for their care. Among their expectations is the certainty of access. As a consequence, you may have concerns about whether your staffing situation is sufficient to handle the extra load. You could be thinking: What does it come down to if we lose a call? If your urgent and non-urgent call volume increases as a result of your patient base upsurge — who is at the ready and on the line to respond?
Turning Challenges into Positive Outcomes
Longer and longer hold times, busy signals and overuse of voicemail systems might not be working as your practice grows. It’s just one of the many challenges of growth. In terms of medical practices and/or hospitals, such patient-centric environments deal with human lives and potential life and death situations.
Losing calls can often be too high a premium to pay.
Call centers help by providing answers, directing calls as needed and also assist by easing up on patient grievances by filtering calls in the first place.
That’s why Call 4 Health is a viable solution for growing practices. “Rather than adding staff or telephone lines to respond to incoming patient queries, Call 4 Health as a leader in medical answering services — is able to step in with our highly trained call center personnel,” says Joseph Pores, CEO of Call 4 Health. “Using a call center as an assist during office hours and for after hours calls can bring significant benefits such as patient satisfaction and staff productivity.”
About Call 4 Health
Call4Health is a leading telemedicine services provider with virtual call centers for various medical management services. Virtual call centers at Call4Health are attended with utmost concern, compassion and efficiency, every hour of the day, every day of the year.
Rather than adding staff or telephone lines to respond to incoming patient queries, Call 4 Health as a leader in medical answering services — is able to step in with our highly trained call center personnel