The Health Insurance Portability and Accountability Act was passed in 1996 to protect patient privacy. When hospitals, physicians, and related service providers coordinate their services, they have a legal and ethical obligation to ensure confidentiality of Protected Health Information (PHI) for all their patients.
You can rest assured that our physician answering service complies fully with all federal regulations, and our highly trained operators at Call 4 Health all share our commitment to professionalism and confidentiality. We’ll make sure that your telephones are answered around the clock, and we also provide several other great value-added services such as appointment scheduling and nurse triage services to help you respond to the critical staffing shortages affecting the entire healthcare industry. Contact us 24 hours a day for more information, or to schedule a free, no-obligation consultation!
What does PHI mean?
Protected Health Information (PHI) refers to any individually identifiable personal or medical data collected or transmitted by providers providing healthcare services to the patient. PHI includes names, addresses, phone numbers, email addresses, Social Security numbers, insurance information, and data that relate to any medical procedures.
How the Law Affects Medical Answering Services
Call answering services are part of a network of organizations that are required to access PHI on a daily basis. They are commonly known as business associates (BA). BAs are held to all of the same standards when it comes to safeguarding personal health information and protecting patient privacy. This means creating accountability procedures for all staff members and keeping all confidential PHI password-protected and encrypted to ensure that it doesn’t fall into the wrong hands.
24 Hour HIPAA Compliant Call Center Services
Because Call 4 Health is a business associate with access to patient information, we must meet all the same regulations as the healthcare providers that we serve. We take our commitment to patient privacy very seriously, and we make it a point to stay fully compliant with all government privacy standards at all times. We coordinate with our clients to provide the full range and scope of services that they need, and we always implement the proper security and encryption protocols when it comes to the transmission and storage of PHI. Our representatives have been extensively trained and use password-protected workstations at all times.
Every phone call, text message, voicemail message, and email message that we handle is secure, and we base our reputation as a company on our ability to protect PHI and deliver legendary customer service! When you’re ready to learn more about our professional and confidential doctor answering service or our after-hours physician answering service, Call 4 Health is here to help! Reach out to us online or give us a call at (855) 244-3258 to learn more or to schedule a free no-obligation consultation.
Founded after a personal, heart-wrenching incident more than 20 years ago, Call 4 Health has gone from solely offering after-hours answering services to being a top-rated, complete communications BPO for healthcare facilities throughout the country.
