Hospital Switchboard Services

Call 4 Health’s experienced Hospital Switchboard Services can manage your calls as if our agents were on-site at your facility. Our state-of-the-art technology combined with outstanding customer service, allows us to deliver these services at a cost significantly lower than the cost required to maintain an adequate staff on site.

 

Call 4 Health’s Hospital Switchboard Services can include urgent call management, message taking, patient information services, paging, call transferring, physician referral and receptionist services.  
Whether on an overflow basis after hours or as a full time front-line service, our professional high skilled agents can manage your incoming calls as needed.

 

How it works

  1. Following your scripted call handling instructions, we can answer the phone with your hospital name and treat your callers as if they were our own.
  2. Call 4 Health’s Hospital Switchboard Services are available 24 hours a day, 7 days a week, including holidays.
  3. As an extension of your hospital operations, Call 4 Health’s services are custom designed to enhance your client interactions and to extend the capabilities and hours of your services.
  4. When your operator cannot be there to answer the call, Call 4 Health answers.

Keeping up with timeless and innovative solutions

Voice Over IP Technology

Call 4 Health employs the latest call routing software and Voice Over IP (VOIP) technology to give your Remote Hospital Operator/Switchboard Services all of the benefits the internet provides. Our services incorporate features such as call monitoring, call routing, and voicemail delivery via e-mail to help your hospital switchboard operate efficiently and securely.
 
Benefits

  • Increase caller and patient access throughout your facility
  • Customized call processing requirements ensure proper call handling and management
  • Maintain overflow, after hours or full time 24/7 front-line services for maximum flexibility
  • Disaster Recovery & Business Continuity Plan

 

As call volume increases, Call 4 Health’s systems have the capability to closely monitor and manage the additional call activity. Our scalable infrastructure and agent capacity ensures that every call is answered and handled in an expedited manner with each caller consistently receiving the attention they deserve.

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