Call 4 Health Showcases Call Center Best Practices
A call center’s grasp of mandatory patient protection rules is essential to taking care of business. At Call 4 Health, customer engagement and regulatory compliance is a top priority. For hospital clients, private physician’s offices and others that require call center services — from urgent call management and message taking to gathering patient information and more — trust in a call center’s operating procedures, network and staff skill and competency level is imperative.
Call 4 Health not only understands, but also capably demonstrates how its operations abide by critical healthcare industry compliance regulations. These include the Health Insurance Portability and Accountability Act (HIPAA). The firm’s best practice compliance issues relevant to HIPAA are front and center in daily business transactions. Call 4 Health stringently protects the health information of its clients and patients, as it relates to past, current and future medical care. It is Call 4 Health’s directive to also develop customized procedures and policies for client practices, as needed.
Joseph Pores, CEO of Call 4 Health is an advocate of accelerating the cycle of communication by streamlining workflows and enhancing the level of service provided to patients. Public reporting further validates how vital it is for communication: “HIPAA sets the standard for protecting sensitive patient data. Any company that deals with protected health information (PHI) must ensure that all the required physical, network and process security measures are in place and followed.”
Bryan Weinstein, Vice President of Call 4 Health, offers a perfect example of practicing what you preach through regulatory advocacy. “One thing that can be overlooked in a call center environment is writing notes on scrap paper or Post-it notes. If the paper isn’t disposed of properly/shredded, it could result in patient information potentially not being handled correctly. That’s a key HIPAA requirement,” he says, adding, “Call 4 Health has transitioned its call center team to utilize mini white erase boards to avoid any issues and help ensure end-to-end patient data integrity.”
Call 4 Health also specializes in hiring internal call center professionals who:
• Are screened to work with sensitive data
• Are current with assessments and HIPAA training
About Call 4 Health
More than “Just” the Call Center, Call4Health is a leading telemedicine services provider with virtual call centers for various medical management services. Virtual call centers at Call4Health is attended with utmost concern, compassion and efficiency, every hour of the day, every day of the year.
HIPAA sets the standard for protecting sensitive patient data. Any company that deals with protected health information (PHI) must ensure that all the required physical, network and process security measures are in place and followed.