For medical practices, healthcare groups, and hospitals with a high volume of incoming calls, a medical answering service provides needed support for medical organization. Medical answering services use real people and make sure the call is always answered and when applicable, directed to the appropriate party. Answering services include triage, answering phone calls, message taking, appointment setting and are trained in using your patient management software for seamless integration and to prevent disruptions in your work flow.
Medical answering services provide support to your current staff without the burden of hiring and training new team members. They are your front line to your customers providing great customer service which improves customer trust and relations. A medical answering service can fill the gap of missed calls and after hour calls. The medical answering service team uses a script provided by you.
There are different ways that medical answering services bill. Depending on your call volume and average length of calls will help determine the best fit for your organization.
Having the right medical answering service can be the difference in your customer's experience. The medical answering service staff must be trained to not only work with your scripts, but also should be attentive to your customer's needs and provide an added benefit to your customer relationships. For agents scheduling appointments and providing triage services to existing patients, it is helpful to have a trained staff that can enter information directly into your current management software.
Call4Health is one of the only medical answering services to offer nurse triage, where a registered nurse advises patients on triage services after hours. With Call4Health you select the features to personalize your service. Call 4 Health will work with your existing program, whether they handle all of the process or parts of the process such as scheduling appointments, appointment reminders etc...