It is one’s duty to make the most of the best that is in them. Charmaine Shaw, a WorkForce Analyst at Call 4 Health, is responsible for short- and longer-term forecasting in order to determine staffing needs. Whether maintaining historical data tables to compare meaningful data or enabling skill-based trends, Charmaine’s strengths lie in her ability to prioritize, organize, and summarize critical data. Daily responsibilities include monitoring key performance indicators, measuring forecast accuracy and call performance, resolving department issues, and optimizing employee productivity. She holds a BSc in Finance and an MBA in Business Management from the University of Phoenix.