Accessibility can be critical for patients in need of mental health professionals in times of crisis as well as every day. Ease of communication without a commute to visit a medical practitioner’s office is the new normal for managing the integration of behavioral health and primary care.
The customer experience is the top priority at Call 4 Health. That’s why our call center proficiency has to rank on the same caliber. Employees help Call 4 Health to exceed
A call center’s grasp of mandatory patient protection rules is essential to taking care of business. At Call 4 Health, customer engagement and regulatory compliance is a top priority.
Telemedicine: Reflections on 2018 Modern medicine advances well-being through connections Telemedicine: Reflections on 2018 Modern medicine advances well-being through connections As the year comes to a close, there’s an inclination to reflect not only on meaningful trends and how they’ve impacted an industry, but also people’s lives. Telemedicine is no exception. Thanks to innovative digital trends, telemedicine service providers have helped to shape and develop critical aspects of how patients, doctors and medicine will continue to evolve in 2019 and beyond. The telemedicine industry as a whole has helped to give patients better access to doctors, especially when an in-person consultation is often unattainable or even unnecessary for those individuals dwelling in remote or rural locales. That’s just one sustained example of how
Five Top Reasons Why Hiring a Call Center Makes Good Business Sense If patient dissatisfaction with how they’re being treated over the phone is an on-going issue for your medical practice or hospital, or if driving revenue and patient loyalty are two areas causing reason for concern — then a health care call center could be the solution. Daily practice management issues and challenges that include lack of staffing are the recurring and pressing reasons for taking on a health care call center’s services. For hospitals, private doctor offices and licensed therapists, it’s about how to go about easing the burden of everyday operational issues that can wreak havoc on revenues and reputation if not properly handled. There are an array of
Telehealth Services Gain Traction Across Demographics The Information Age of Medicine: Medical Virtualists & Virtual Hospitals Consumer interest in telehealth as a means of communicating with doctors and for other medical-related services has gained mainstream traction. The ever-growing interest level is because consumers are confidently speaking up about their everyday health needs. The expansion of telehealth is not only showcased as part of Medicare Advantage, but it is also proving important to the millennial sector — now a larger demographic than Baby Boomers. Let’s face facts: Today’s patients are digitally empowered. Booking the next doctor visit on your smart phone is the millennial way. “Consumers know more, and decidedly want more from their medical practitioners,” says Joseph Pores, Founder and CEO of Call
2 Reasons Why a Call Center Can Lead to Greater Success for All A Call Center workplace is known for being a high-stress environment. It requires skilled professionals at-the-ready to handle an array of issues on a minute-by-minute basis. And, more often than not, calls taken are followed by interactions that are even more demanding. “Management must be aware of what it takes by being employee-centric,” says Joseph Pores, CEO of Call 4 Health. “We know that a lot goes into making a call center a success, starting with its people at its core,” says Pores. “Call 4 Health understands call center burn out, so we do our best to keep employees motivated by providing the tools and training they need, and
When Call Volumes become too High to Handle — Call 4 Health Can Help Call 4 Health Is the Professional Solution for Growing Practices As your medical practice grows and your affiliations prosper in the community, your popularity leads to a growing base of patients. As in most cases, your patients have high hopes for their care. Among their expectations is the certainty of access. As a consequence, you may have concerns about whether your staffing situation is sufficient to handle the extra load. You could be thinking: What does it come down to if we lose a call? If your urgent and non-urgent call volume increases as a result of your patient base upsurge — who is at the ready and
Call 4 Health: Building Partner Relationships for More Than 20 Years Call 4 Health: Building Partner Relationships for More Than 20 Years Grateful for Diverse and Meaningful Partner Associations Why are strategic partnerships important for a business? According to Joseph Pores, CEO of Call 4 Health, it’s about gaining a sense of community and being a part of something that gives you access to additional resources. It’s also a way for a business to foster a strong network of industry professionals that can inevitably lead to longevity, growth and a competitive edge. “Call 4 Health acknowledges our partner associations with gratitude and commitment, says Joseph Pores, CEO of Call 4 Health. “We are in it for the long haul to ensure success for our
The Growing Acceptance of Virtual Care in 2019 Key Trends Poised to Impact and Expand Telemedicine The greatest impact on the telehealth industry this year might very well reveal how connections, specifically doctor-to-doctor and specialist-to-patient, are propelling the industry forward in new and often unexpected ways. As telethealth goes even more mainstream, several areas that have been singled out to help spur growth include: direct-to-consumer models (DTC) and advancements through technology. Why is the uptick in telemedicine expansion going beyond the typical clinical setting to home-based visits and even ICUs? It’s about convenience, quality and cost, but it’s also more apparent that providers and consumers jointly see telehealth and e-health applications as a way to improve access. Untold telehealth/telemedicine applications have been designed
Medical Call Center Leads with Compassionate Care Call 4 Health Leads with Compassion as a Business Model Company Career Page Seeks Skilled & Compassionate Professionals “Compassion is good for employees and the corporate bottom line,” says Joseph Pores, CEO of Call 4 Health. It’s an ethic that Pores has stood by for more than two decades since the start of the Call 4 Health business model. Over time, his philosophy has grown into a company-wide movement, and it’s paying off. Today, Call 4 Health has grown into a complete communications BPO for healthcare facilities. And the business is trending as a leader in the field. Pores stands by his credo and how it has attributed to the company’s success: “When we see an act