When a patient calls a medical practice or emergency room, chances are they’re experiencing great pain or discomfort. They may even be stressed or panicking. By adding a nurse triage service patients will always receive the care and attention they deserve in a timely manner. Leveraging the power of a ‘TTN’ will also save you time by freeing up medical resources, allowing in-house doctors and staff to devote more time to in-person interactions. Your patient will get to speak with a licensed nurse who can determine the best course of action, based on your guidelines ( and the Barton-Schmitt Protocol ) while putting the patient’s mind at ease. As a result, deploying triage nurse call
Is it time to transform your patient engagement with physician call center solutions? Today, physicians and hospitals fall short of patient customer service because they don’t want to spend the time or money to train their existing employees. Is your front desk staff running your office, clinic, or hospital as efficiently as it could? If you said no, then you’re not alone. Today, more than ever in the age of Covid-19, the medical industry has been severely affected by medical call overflow. That’s why it’s essential to attract and retain patients so your medical practice can thrive. When your staff is handling more calls than they can handle for medical referrals, insurance, or scheduling appointments, it can result in unhappy
Call 4 Health offers 4 ways our services help your patients when you are not available Let’s face it, this pandemic has not helped doctor’s offices slow down any. All medical workers are overworked and desperate to find more time to spend with their patients. Our current condition of public urgency and an overwhelmed medical system is exactly why Call 4 Health entered the nurse triage answering service industry to begin with back in 1997. While we live in a world where patients can communicate over social media or via the contact form on a website, most patients would prefer to use their smartphones first to simply call their Virginia-based doctor, clinic or hospital. The increased call volume because of COVID-19 only
Call 4 Health offers the patient engagement that can make the difference How the recent past influences our future It sounds a bit unlikely now, but patients have not always had a seat at the table in terms of research into their care. We’ve come a long way from 1988, when activists from ACT UP chained themselves to a fence at the U.S. Food and Drug Administration (FDA) as part of an orchestrated publicity campaign to demand patients had access to the risks and benefits of research and regulations. Research has only recently grown to recognize the crucial role of patient engagement with organizations like the Clinical Trials Transformation Initiative. The foundational work of the HIV/AIDS community, and later breast cancer organizations,
In medical care, nothing is more important than good communication between patients and providers. While innovative technology makes it easier to connect than ever, it also reduces in-person contact. As a result, hospitals, clinics and doctor’s offices are turning to outside services to bridge the gap, manage costs and increase patient satisfaction. 12 Ways Patient Access Solutions Help Doctors Medical call center services have been around for a long time, but they now offer everything from telephone nurse triage to trained personnel for non-English-speaking callers. They also improve patient satisfaction and provide specific services like these: Operate 24/7 or during specific hoursProvide personnel who speak a second languageIncrease value while managing costsManage physician appointment scheduling in an existing system or design
THE RISE IN TELEHEALTH TELEMEDICINE in 2020 Key Trends Poised to Impact and Expand Telemedicine The greatest impact on the telehealth industry this year might very well reveal how connections, specifically doctor-to-doctor and specialist-to-patient, are propelling the industry forward in new and often unexpected ways. As telethealth goes even more mainstream, several areas that have been singled out to help spur growth include: direct-to-consumer models (DTC) and advancements through technology. Why is the uptick in telemedicine expansion going beyond the typical clinical setting to home-based visits and even ICUs? It’s about convenience, quality and cost, but it’s also more apparent that providers and consumers jointly see telehealth and e-health applications as a way to improve access. Untold telehealth/telemedicine applications have been designed to
The Advantages of Having a Nurse Triage Answering Service for Your Health Practice Nurse-led telephone triage is increasingly used to help manage demand for consultations across a wide spectrum of medical specialties. Even though we live in a world where many patients communicate via social media, the majority of patients will still attempt to reach their physician, clinic, or hospital via smartphone first. There is an increased call volume during the Pandemic as well, and this puts an added stress on your already overburdened human resources. If you do not currently have a nurse triage answering service for your practice, then it may be time to consider getting one. There are several benefits that you can reap from having a service
The Emergence of Telehealth and Telemedicine Technology has revolutionized many aspects of human lives, one of which is healthcare. Today, spurred on by the necessity of meeting ‘virtually’, ‘telemedicine’ consultations are becoming quite commonplace. Patients no longer have to wait in the waiting room or at the hospital for ages before they can see the doctor. The sheer convenience that telehealth affords both doctors and patients is unparalleled. Although online consultations are an everyday affair today, this was not always the case. Telehealth has a rich history and has gone through decades of advancements and fine-tuning to become the service we know today. The History of Telehealth The origin of telehealth is, unsurprisingly, closely tied to the history of telephones. In the 1940s, doctors
Dear Valued Call 4 Health Partner, Since our last update, the number of COVID-19 cases in the United States continues to increase. We at Call 4 Health are continuing to take all the appropriate actions to ensure that our staff is healthy and safe. Please know that Call 4 Health is 100% operational during this time. We are staffed for our normal call volume. We are experiencing an increase of 35% more calls than usual. We understand that your business may be fluctuating during this time please know that we will continue to support you throughout these unprecedented times. We have senior level staff that will continue to assist during busy times to reduce the wait that patients might be experiencing. If you have
Accessibility can be critical for patients in need of mental health professionals in times of crisis as well as every day. Ease of communication without a commute to visit a medical practitioner’s office is the new normal for managing the integration of behavioral health and primary care.
The customer experience is the top priority at Call 4 Health. That’s why our call center proficiency has to rank on the same caliber. Employees help Call 4 Health to exceed
A call center’s grasp of mandatory patient protection rules is essential to taking care of business. At Call 4 Health, customer engagement and regulatory compliance is a top priority.