Answering Services

Our answering service solution was the first program offered by Call 4 Health. With over 20 years of experience, we understand the importance of a well-designed answering service solution and can customize it to match your needs.

If you have limited staff to process the overflow of calls often experienced during busy and peak times, Call 4 Health can provide services when you need additional resources, saving you from having to hire staff or add additional lines. And, our services can help prevent your patients experiencing longer hold time, busy signals and overall frustrating experience. Our call overflow solution is both easy and flexible to implement because the service is designed to be used only when needed.

We offer your patients improved communication while keeping your costs low.

YOUR OVERFLOW UNDER CONTROL

How it works

  1. Our patient proven automated system distinguishes between urgent and non-urgent calls, and then delivers them to the appropriate location for immediate response or follow-up. 
  2. You are in complete control of the design and management of your calls.
  3. Our Patient Care Representative takes a message, and identifies the provider on call 
  4. Managing your on-call schedule can be done online via Call 4 Health’s web-based call scheduling system. You control your schedule anytime and anywhere.

Benefits

  • Customizable remote reception programs tailored to your practice needs
  • Increase patient service levels and staff efficiency
  • Enhance your image as a compassionate provider of healthcare services
  • Cost-effective solution for high, overflow or sporadic call traffic 

Call 4 Health provides remote receptionist and call overflow services for medical practices.


Remote reception
After a predetermined amount of time or rings that a caller is waiting in queue for your staff, the call will be automatically forwarded to an exclusive number at Call 4 Health.


Following your instructions, Call 4 Health’s agents will process these calls by providing office-related information processing and emailing messages, scheduling appointments, handling routine inquiries, directing callers and “patching” select callers to your office.
 

 

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