Patient Access Solutions

Appointment Scheduling 

Regardless of the appointment scheduling needs of your organization, what languages are needed or your desired hours of operation, Call 4 Health will take the time to be trained to utilize your existing appointment scheduling system or incorporate our web-based system and design a customized program that best suits your needs. One thing is for certain. We want to ensure that your Appointment Scheduling Services program is staffed and managed in a professional, efficient and cost-effective manner so that you may serve your patients better and provide better access to your organization.
 

Our team is ready to answer your phone and book appointments by phone for you day or night.

In addition to scheduling appointments in your practice management system we also understand that there are other calls that may be received. For these calls we can document encounters directly into your Electronic Medical Record System. Examples of these calls include but are not limited to Prescription Refills, Billing Questions, Test Results, or Nurse triage. 

As if that doesn’t sound enticing enough we can also assist with Nurse Triage Support, appointment confirmation and Reminder calls and dispatching emergent calls.
 
How it Works

Using our appointment scheduling answering service is to set-up and easy to use.

  1. You let us know how to schedule your appointments.
  2. We create your customized schedule preferences in our online appointment scheduling software.
  3. Our friendly appointment scheduling operators are ready to book appointments around the clock.

Appointment Reminder, Confirmations & Automated Notifications

Callers will receive an immediate confirmation sent to them after scheduling an appointment. These confirmations can be branded with your logo and match the look of your website. These confirmations can also include an appointment invite. This allows the caller to add it to their calendar so they aren't a no show.
 
You can also use the appointment confirmation to send or link to more information such as:

  • Directions to your business or event
  • Links to fill out or download forms
  • Instructions
  • Answers to frequently asked questions
  • Pictures and additional information
  • Appointment Reminders o Reduce No-Shows

A great way to reduce your no-show rate is use the built-in email appointment reminder. We also offer an enhanced appointment reminders option. It allows for text, email and phone reminders.

Popular Appointment Scheduler Uses


Appointment Scheduling Service is perfect for:

  • Pharmaceutical Sales teams—Converting prospects into customers
  • Medical offices, financial planners, and other professionals
  • Event and class registration
  • Scheduling interviews and training sessions

Benefits:

  • Expand Hours of Appointment Scheduling Capabilities
  • Decrease Abandoned Calls/Schedule More Appointments
  • Courteous, Accurate 24/7 Live Agent Services
  • Improve Patient Service Levels, Access and Call Quality
  • Increase Staff Efficiency, Generate More Revenue
  • Eliminate Distraction of Appointment Scheduling Phone Calls

See also:  Nurse Triage Solutions

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