Our Platform
A call center platform that uses the very latest in digital software to offer a full range of intelligent customer contact solutions.
Our diverse IP network technology optimizes communication by delivering a unified customer interaction solution that recognizes the customer and intelligently applies consistent business rules for call handling. Our multi-channel platform enables our client’s to better understand their customer’s needs and then use this information carefully to promote better customer satisfaction, loyalty and profitability
Call 4 Health Call Center’s 24/7/365 technology platform and applications include:
- Computer telephony integration (CTI)
- Campaign management software and predictive dialler technology
- Digital call recording (to support quality assurance and staff development)
- Dynamic reporting (ensuring visibility across all customer interactions regardless of channel or location)
- Intelligent call routing and automation
- Integrated voice response (IVR)
- Multimedia contact channels (phone, fax, mobile, web, email)
- Mobile services support (SMS Gateway)
- Scanning, data capture and workflow automation technology
- Secure practice portal connectivity
- Unified administration, reporting and monitoring tools
- Web on-call CTI software
- Workforce management systems
- Web-enabled services (Credit card gateways, Click-to-call, E-mail, Webchat, Web conferencing)
