What would it be like to have prompt access to a health care professional 24 / 7 /365 in today’s tenuous health care environment? For over 100 million people in the U.S. this is a reality. The reality is callers rely upon the medical answering service providers, known by many names, health care call center, medical call center, hospital call center are just a few. But the services are same – accessible, affordable, appropriate health care assessment and referral over telephone. All services are staffed by trained, experienced professionals who utilize physician approved protocols or guidelines to provide health care services as well as clinical access through answering services.
These services empower the patient in health care decisions
- making and partner them in their own care. Access is also another
key issue. With nurse triage programs patients have the option
of talking to a nurse about their health care concerns 24 hours.
These services give the patients an opportunity to discuss their
health issues with a qualified experienced nurse who can evaluate
the matter. They also inform the patient about reliable, trusted
sources for the health care information, including physician referral
services
