Our Solutions

Our clients call our communication solutions their “peace of mind”
We provide solutions to help:

• Increase customer satisfaction
• Increase efficiency and workflow
• Lower operating costs while simultaneously helping to increase profitability
• Provide high level of customer service

Our HIPAA-compliant medical communications management solutions include:

• Virtual Reception/Answering Service

• Advanced Call Center Services Including:
  • Appointment scheduling & decrease of no show rates
  • Case coordination assistance
  • Care plan support for patient follow-up
  • Clinical trial participant recruitment, retention and support line
  • Community event/class registration
  • Customer satisfaction survey
  • Disaster preparedness support
  • Grievance and complaint hotline
  • Marketing (advertising) response support, tracking and reporting return-on-investment
  • Medical products order taking and processing
  • Meeting, seminar or event registration
  • Patient satisfaction calls and survey facilitation
  • Physician Referral Service (Find-a-physician)
  • Physician to physician referral line (for consults)
  • Post discharge calls
  • VIP Lines for “high touch” patients or customers
  • Web conferencing
• NurseTriage Service – URAC Accredited
  Registered Nurses offering medical advice and triage around the clock. Call recording and instant documentation provided.