Managed Care

Call 4 Health is committed to providing managed care organizations custom programs that attract and retain members. We understand how important member acquisition is but also know that a satisfied and well-supported member is a member for life. We offer: support services for member and provider inquiries, assistance to callers reaching their primary care physician, eligibility verification, processing of prospective member questions, scheduling of appointments with marketing representatives, and member benefits education.

We understand how important it is to be compliant with the Health Insurance Portability and Accountability Act (HIPAA). Call 4 Health has invested heavily in our staff and facilities to ensure that we are 100% compliant with all existing regulations.

A Satisfied Member Is A Member For Life.

Our HIPAA compliance team is ready to manage and roll out new programs to comply with future regulations. As one of the pioneer call centers in defining and following HIPAA compliancy, Call 4 Health’s entire operation is 100% HIPAA compliant.

Since 1997, Call 4 Health has developed numerous member acquisition/retention programs that have enabled our clients to provide healthcare solutions to their members as well as expand outreach programs to attract and retain new members.

Managed Care Services

• After Hours Messaging/Dispatching
• Custom Inbound/Outbound Prgms
• Nurse Triage Telephone Service
• Remote Reception/Call Overflow
• Member Recruitment
• Disenrollment / Renewal Calls
• Provider / Member Satisfaction Surveys
• Welcome and Follow-Up Calls
• Database Management
• Insurance Verification