TELEHEALTH SERVICES ENHANCE TREATMENT PATIENTS RECEIVE

Just as technology has helped improve complex military operations, it has also made military medicine more efficient. Through the use of telephones and computers, trained professionals have been able to supplement the care patients normally receive in a clinical setting and make certain treatments available in the privacy of patients’ homes.

TELEPHONE NURSING

Since March 2005, the Fort Reilly Army base in Kansas has provided telephone triage services to its resident families through the Nurse Advice Line, which has two registered nurses available for consultation. From 7:30 a.m. to 7:30 p.m. on Mondays through Fridays and 9 to 5 on weekends and holidays, servicemembers at the base and their beneficiaries are able to call the hotline to discuss medical concerns— which in some cases actually saves them a trip to the clinic or emergency room.

When patients call, the help line nurses use a care enhanced call center (CECC) program manufactured by McKesson—a San Francisco-based health care services company—in order to determine the appropriate course of action. First, a nurse on the hotline will use the CECC program to intake a patient’s symptoms by asking a series of questions. As each answer is entered into the program, more questions will be asked based on the answers patients have given, and a solution to the problem is provided based on preprogrammed criteria and triage guidelines. As a result of the information given by the patient, a course of action—which may be completed at home, or may require that the patient consult a physician in person—is provided.

This type of service is helpful for patients, as it gives them the opportunity to get the medical advice they need from a trained professional without stepping foot out of their homes.

“What we see a lot of times is maybe there are young mothers, or first-time mothers, in our community here. They’re here by themselves, their husbands are deployed and they have questions about their children, or themselves, and they actually get to speak with someone,” said Diana Johnson, Fort Reilly disease management nurse. “If they need an appointment, of course an appointment is made. At least they can ask somebody and we can actually give advice. I think it’s a great benefit to our community.”

In addition, the nurse help line frees up providers so that they can handle only cases that cannot be solved by the triage system alone. This is particularly important because the medical clinics on military bases tend to be understaffed. However, this problem is not entirely alleviated at Fort Reilly because the hotline does not currently operate 24 hours a day. Right now, when patients call after hours, they receive an answering machine message that instructs them to call the emergency room if they feel it’s necessary. However, this is not an ideal recourse because emergency rooms are not designed to dispense any medical advice via telephone— causing the patient to make a visit that could have been handled through telephone triage.

To remedy this problem, Fort Reilly is in the process of looking for qualified contract nurses, with extensive backgrounds in telehealth services, who will use the same CECC program and follow the same procedures as the nurses in house—allowing the line to extend its hours seamlessly.

“It’ll be transparent to our patients. These people will be located off site, but they’ll be using our same system, so that the advice—no matter what time day or night that they call—the advice will be the same no matter who is talking to them.” said Johnson. “We feel it’s going to be an enhanced benefit to our patients if they have that 24 hour service in place.”

OUTSOURCING TELEHEALTH SERVICES

Fort Reilly is not the only military health care outfit extending its hours of operation through the use of outsourcing: There are several call centers that handle the flow of these calls during an office’s down time, or when providers are too busy to handle the phones themselves.

Contrary to the old model of patients simply calling an answering service and leaving a message for a physician, the services these companies provide have evolved: The employees at these call centers are trained professionals who use more interactive tools that give them more specific information on what each patient who calls in needs.

Call 4 Health, which provides telehealth services to both military and civilian clients, was founded because of the old model of answering services that are not equipped to deal with the complexity and emotion involved when patients need medical help. Ten years ago, Call 4 Health’s CEO and founder Joseph Pores was caring for his mother, who had terminal cancer, and was flabbergasted by the unprofessional and uncaring treatment that he received when he tried to reach her doctor.

“It was a horrible experience and it amazed me that for such a specific need, and in such a fragile situation that I was in as a caregiver, that these [doctors’] offices didn’t take into consideration who was representing them after hours,” he said.

After his mother passed away, Pores made it his mission to make a difference in the industry, and provide care that is 180 degrees removed from the experience that he had when he was caring for his ailing mother.

“Everybody that works for us, answers the telephone as if it were a family member—they take a personal interest in the phone calls, they’re compassionate, they’re empathetic, they’re precise, and they never lose track of what I went through when I was dealing with it,” said Pores. “We want to be the compassionate call center. We want to make sure that the patients are put first. I’m a firm believer that health care needs to be consumer driven, and the entire industry needs to take heed to what the patients’ needs are and to put their cares first.”

Part of what allows Call 4 Health, and similar companies, to provide this level of service is the technology they use. Through the use of software that is commonly utilized in the call center industry, a company can provide services to the military health care facilities that are effective and efficient. For ease of use, each client is assigned a unique telephone number—known in the call center industry as a direct inward dial, or DID—which they will forward their phones to when personnel will be out of the office for the day or for any other breaks from the telephone.

After calls have been forwarded, when a patient calls, call center employees use call management software that instructs them to ask a series of questions based on the parameters determined by the company’s clients. The questions advance on the screen based on the answers given by the patient, and when the nature of the problem has been entered into the program, it gives the employee a solution—from paging a doctor to advising a patient to make an appointment or go to the emergency room.

Call centers like these that can serve the military’s patients are extremely beneficial, as they frees up military personnel to handle less routine problems and more emergency care—and the time can also translate into lives of soldiers in the theater being saved as well.

“If you’ve got a C-130 aircraft that wants to launch at Charleston to take supplies to Iraq and the pilot says, ‘I’m feeling dizzy, I’m not sure it’s safe for me to go,’ and those supplies are expected on the ground, they have people waiting for them, and that stuff just can’t sit around and wait,” said Michael Leibowitz, president of Call Experts, a South Carolina-based call center with military clientele that includes Air Force and Navy bases. “If you’re the oncall duty officer, you’ve got a lot on your plate. A lot of things are expected of a duty officer and if you’re constantly answering the phone it may be something that doesn’t require the attention of a duty officer who is supposed to be logging incoming traffic or making sure field supplies are sent out. It takes attention away from stuff that’s probably better handled by them than the stuff that can be easily handled by a third party”.

And of course, another important benefit the military enjoys from using companies like Call 4 Health and Call Experts is the cost effectiveness of outsourcing these telephone triage services.

“If a military base was to contract somebody to answer their appointment calls and they do 2,000 appointment calls a month, just to handle the phone calls they would need three people, at a minimum of $25,000 per year. You’re looking $75,000 per year there, where the same amount of appointments can be done by a call center at a dollar per appointment,” said Pores. “Where would you rather have your highly trained people? Does it make sense to take one of the nurses from the clinic and have them dealing with the calls when they’re making the higher end of the pay scale? And more importantly, if they’re on the phone, they’re not able to help patients.”

TAKING TRIAGE TO A NEW LEVEL

In addition to call centers, military health care professionals are also making use of telehealth monitors, such as those manufactured by Viterion TeleHealthcare, which can keep patients in constant contact with their providers without requiring them to go into the office. Through these products, doctors can monitor their patients’ progress and give them feedback, while only asking them to actually come into the office when necessary.

Some of Viterion’s products that are used by military and VA doctors include the Viterion Link, which can be hooked up to instruments that measure vital signs, which is sent to a database. As a result, the patient’s nurse and physician can log into a Website to check information—such as the patient’s blood sugar level, blood pressure and weight. The Viterion 100 TeleHealth Monitor picks up where the Viterion Link leaves off, and adds the ability for clinicians to send patients questions that allow them to determine whether the patient is at any risk or needs a change in treatment options. In addition, the company also manufacturers the Viterion 500 TeleHealth Monitor, which combines the technology of the Viterion Link and the Viterion 100, and adds a videophone component so that the health care practitioner can speak with the patient live.

These kinds of products are helpful and convenient for doctors, because it allows them access to their patient’s progress on a daily basis and helps them treat them accordingly without a visit to the office.

“This works extremely well because in our health care system—especially when you have a chronic disease like diabetes— patients generally see their physicians at the most, five or six times a year,” said Sunil Hazaray, Viterion’s president and CEO. “But these products allow almost for daily monitoring, and you really have the ability with our system to catch if something is going off the track at that right moment. That way it prevents more serious illnesses, or it prevents hospitalization.”

In addition, oftentimes veterans in the VA system have to travel long distances to reach their nearest VA hospital for treatment. The use of telehealth monitoring makes it easier for patients to receive care, while reducing travel time.

“Most veterans have to go to a VA site to receive care, and unlike a general citizen, they don’t have nearby access to a physician, since they might have to travel a distance to get to a VA hospital. Using this remote patient doctor or remote patient nurse is a great way to give them care,” Hazaray said. “If a patient in the VA system lives 300 miles away from the nearest VA hospital, it is probably impossible for him to make the monthly visits that the doctor wants him to. This is a good supplement, so that they can now see the doctor once in three months instead of once a month. And the doctor is quite satisfied, because he knows—since the patient is sending the data everyday—that if something happens he can immediately intervene or take the necessary steps.”

Telehealth services have come a long way and only are continuing to evolve in such a way to free up the time of medical personnel, so that they can handle emergency cases. For example, Pores of Call 4 Health would like to see all non-medical phone calls outsourced in the future.

“My personal mission is that call centers will be able to take any and all nonclinical phone calls away from the industry—meaning to get them back on track in dealing what they have to deal with, and that’s patient care,” he said. “Every appointment, every registration, and every prescription refill can be directed elsewhere.”

FOR IMMEDIATE RELEASE: CONTACT:
October 1, 2009 Melanie Mowry Etters
Communications Director (850) 488-4257

State of Florida Honors Businesses to kick off Disability Employment Awareness Month

Tallahassee – Before a large audience, eight business were recognized by the state of Florida for being leaders in the employment of people with disabilities. The celebration was held to kick off

Governor Charlie Crist said, “I am proud that state government is a leader in providing job shadowing and employment opportunities to persons with disabilities. Floridians with disabilities are an important part of our state’ s work force, and I encourage Florida’ s business leaders and employers to learn more about how to better utilize this pool of untapped talent.”
The Agency for Persons with Disabilities (APD), Blind Services, Vocational Rehabilitation (VR), and the Agency for Workforce Innovation (AWI) honored the businesses from across the state for their commitment to hiring people with disabilities. October is Disability Employment Awareness Month, and the state is highlighting the contributions of people with disabilities to the work force. The event was held in Tallahassee.

The businesses received the Florida Exceptional Employer Award. The Florida Exceptional Employer Award recognizes both the commitment of these businesses to hiring and retaining people with disabilities and also their initiative in creating unique employment opportunities.
The businesses recognized were:

• Bethesda Memorial Hospital in Boynton Beach
• Call 4 Health of Boca Raton
• Fausto’s Food Palace of Key West
• Hilton at Home Reservations of Tampa
• Jacksonville Aviation Authority
• Stretcher Limo of New Port Richey
• Walgreens Distribution Centers of Florida
• Walmart of Florida

APD Director Jim DeBeaugrine said, “We are pleased to recognize businesses that have made a long-term commitment to hiring individuals with disabilities. These workers are extremely reliable and committed to their jobs. It is not only the right thing to do, but the smart thing to do.”

Representatives from the Florida Business Leadership Network (FBLN) spoke on the benefits of hiring individuals with disabilities and the role their organization plays in supporting those hiring choices. The Able Trust announced a statewide media campaign promoting the hiring of people with disabilities called Look at my Abilities. The organization also announced the beginning of Disability Mentoring Day activities around the state.

The agency annually serves about 35,000 Floridians with developmental disabilities of mental retardation, autism, cerebral palsy, spina bifida, and Prader-Willi syndrome. For more information on the agency, call 1-866-APD-CARES or visit www.APDCares.org. Read the full release

Joe Pores, CEO of Call 4 Health, has been chosen as the 2006 Heart Walk Red Cap Ambassador for the American Heart Association’s South Palm Beach County Walk.

CONGRATULATIONS to CALL 4 HEALTH CEO Joseph Pores, who was named SMALL BUSINESS LEADER OF THE YEAR 2006 – by the Greater Boca Raton Chamber of Commerce.

Call 4 Health has been working diligently with its clients in the Gulf coast region that have been so deeply affected by the damage caused by Hurricane Katrina. We have just signed a contract with the New Orleans Children’s Hospital to handle the communications and scheduling for the physicians working with the hospital’s main headquarters. This will ensure that the patients who need care and the doctors who are treating them will have more time to focus on just that-healing our children.

Call 4 Health has worked extremely hard to build relationships within its community by organizing charity fundraisers to volunteering its time at employee events. Recently, Call 4 Health CEO, Joseph Pores was named President of the Boca Raton Educational Television, or BRET, Board of Directors. This is a true honor for the young CEO, as he plans on continuing service to his community through this new leadership position.

Call 4 Health has taken an active role in raising money for Cystic Fibrosis while also increasing awareness of the disease and its effects among the local community. Call 4 Health has volunteered to organize and register Corporate Teams for this year’s Cystic Fibrosis Great Strides Walk on May 20, 2006 at 7:30 am. For additional information on opportunities to participate, please call: (954) 739-5006.

No stranger to community involvement, Call 4 Health proudly announces its Vice President and CFO, Nick Koutrakos, as the newest member to the Board of Directors of 7-year old non-profit organization, Boca Raton’s Promise – The Alliance for Youth. The organization is committed to its “Five Promises” which are aimed at achieving better lives and opportunities for local youth.

We are pleased to announce that Call 4 Health CEO, Joseph Pores has been named to the Executive Committee of the Palm Beach County Heart Walk. The event is in conjunction with The American Heart Association: a national voluntary health agency whose mission is to reduce disability and death from cardiovascular diseases and stroke. Please call 561-697-6605 for additional information.

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About Call 4 Health
Call 4 Health is one of the nation’s leading medical and home health care call centers providing professional and accurate service to its national clientele. Based upon compassion and empathy as its key principles, Call 4 Health offers its customers the utmost attention while operating 24 hours a day and 7 days a week. Based in Boca Raton, Florida, Call 4 Health operates 24/7 and services private doctor practices, hospitals, home healthcare providers, large medical facilities and hospice services. For additional information, call (888) 422-7352 or visit www.call4health.com.

Media Contact:
Dilma Bennett
VP Sales & Marketing
Phone:888.422.7352 / 561.994.3334
e-mail: dbennett@call4health.com

Imagine caring for a loved one who is terminally ill when a natural disaster, such as a hurricane, tornado, or earthquake, hits your home town. Even worse, imagine calling for a hospice nurse and getting no answer. Chances are, you would think twice about relying on that agency again for such important care.

Making sure that calls like this are connected is the essence of Boca Raton-based Call 4 Health, a medical call center that manages patient calls – 24 hours a day, seven days a week – for home health care and hospice agencies, hospitals, and private physician practices.

Disaster Preparedness

Several years ago, Call 4 Health created a preparedness plan, which was specifically focused on hurricanes but would apply to any disaster. The plan included the purchase and installation of a high-capacity propane generator for the Boca Raton call center and investment in the most robust and technologically advanced call center systems available.

The planning and investment paid off: during Hurricanes Francis, Jeanne, and Wilma, Call 4 Health operators did not miss a single call.

“After Wilma, many of our home health care agency clients lost power and the ability to communicate with their patients,” said Nicholas Koutrakos, vice president and chief financial office for Call 4 Health. “They came to us – some for two weeks and others for several months – to run their businesses. Not only did we not miss the calls coming into Call 4 Health, we further demonstrated our commitment to our clients and their patients by dedicating phone lines, computers, and office space to help continue to operate.”

During and after the hurricanes, Call 4 Health’s volume increased as patients called to find their doctors, schedule nurses, and order crucial home medical equipment, including oxygen.

“Our call volume quadrupled after Hurricane Wilma and continued 24 hours a day for several months after,” said Joseph Pores, chief executive officer for Call 4 Health. “Having our employees and their families stay in the center for several days kept them safe and enabled us to handle the increased and continuous volume.”

Many employees lost power and had structural damage to their homes. Call 4 Health opened their doors and provided food, water, and warm showers to employees and their families. Not only were the employees grateful to have shelter, they were happy to have jobs. Many of their colleagues in the service industry were left without work.

Consequence of No Plan

According to the Florida Division of Emergency Management, almost 40% of small businesses that close due to a disaster never reopen. Businesses of all sizes should develop a disaster plan that identifies what management would do if the building was damaged or destroyed; where employees would go to continue providing customers with services or products; and how the team would prepare to have the correct resources, databases, contact information and other necessary items to adapt to change and

Having a disaster plan that identifies these important items will help ensure that a business is prepared to survive during unexpected and difficult times.

Businesses can create a free business disaster plan by visiting www.floridadisaster.org/business. It only takes about 10 to 15 minutes, and time and money invested before a disaster can save a small business tens of thousands of dollars or even the business.

Forward Thinking

When Hurricane Katrina hit Louisiana, many hospitals and health care organizations in the New Orleans area were completely shut down, and they lost communication with their patients. For several hospitals, including the New Orleans Children’s Hospital, Call 4 Health set up a dedicated 800 number for patients, nurses, and doctors to call and connect with each other. Today, Call 4 Health continues to take calls for the Children’s Hospital and other New Orleans-based health care organizations.

After Hurricane Wilma, Call 4 Health took an extra step to ensure continuous operation by opening a call center in Charlotte, NC. Going forward, should a hurricane or natural disaster prevent Call 4 Health from being able to operate, calls are seamlessly transferred to Charlotte. All of this is invisible to the caller.

“Customers – or patients in our case – just want to talk to someone,” said Pores. “Given that we have clients throughout the country and patients with critical situations, there is no reason that their call will not come through to us.”

# # #

About Call 4 Health
Call 4 Health is one of the nation’s leading medical and home health care call centers providing professional and accurate service to its national clientele. Based upon compassion and empathy as its key principles, Call 4 Health offers its customers the utmost attention while operating 24 hours a day and 7 days a week. Based in Boca Raton, Florida, Call 4 Health operates 24/7 and services private doctor practices, hospitals, home healthcare providers, large medical facilities and hospice services. For additional information, call (888) 422-7352 or visit www.call4health.com.

Media Contact:
Dilma Bennett
VP Sales & Marketing
Phone:888.422.7352 / 561.994.3334
e-mail: dbennett@call4health.com

The new work opportunities arise from the recent partnership of Stand Among Friends, a nonprofit that helps people with disabilities to live with independence and success, and Call 4 Health, a medical call center that specializes in enhancing the caller experience and improving communications between healthcare providers and their customers.

Since January 2008, Stand Among Friends, which is housed at Florida Atlantic University in Boca Raton, has been offering an employment program aimed primarily at graduating FAU students and others with disabilities.

Shawn Friedkin, president and founder of Stand Among Friends, said “people with disabilities have far higher unemployment rates than the rest of the population, even though they are fully capable and qualified.”

Thanks to a grant from the Able Trust, the employment program has served nearly 200 individuals and placed over 50 people with disabilities in jobs paying above the living wage, Friedkin explained. “we work with organizations, such as Call 4 Health, to help their HR depts with their recruitmentment efforts and connect them with the best candidate.”

“This is a perfect fit for us,” said Joe Pores, co-founder of Call 4 Health. “Since the inception of our company, my business philosophy has been to provide compassionate customer service with an empathetic understanding of patient needs. Partnering with Stand Among Friends has enabled our company to tap into a pool of qualified candidates but most importantly, to help us recruit people that have an understanding and the initiative to do an excellent job of being sensitive to the needs of patients seeking healthcare.“

This unique partnership with Call 4 Health will put talented individuals with disabilities on a fast track into the workforce at Call 4 Health,” Friedkin said. “We are deeply grateful to Joe Pores for his interest in this untapped talent pool.”

“A critical component of the recruitment was insuring that the candidates for hire at Call 4 Health, successfully passed a very rigorous exam developed in part with Workforce Alliance. A triad-partnership between Call 4 Health, Workforce Alliance and Stand Among Friends enabled us to ensure that the candidates met qualifications and skill set required for the open positions.

Additionally, working with Stand Among Friends’ employment program, the Workforce Alliance created job profiles that specifically accommodate people with disabilities for positions at Call 4 Health. The new employees have already started working and are a wonderful addition to our team, Pores said.

Based in Boca Raton, Call 4 Health was founded in 1997 by Pores and Nicholas Koutrakos with a mission “to deliver compassionate solutions by mentoring, training and empowering employees, customers and vendors to exceed their client’s expectations.” Inc. magazine recently listed Call 4 Health as one of the fastest-growing private companies in the country. For details, visit: www.call4health.com

Friedkin, who was paralyzed from the chest down in a 1992 auto accident, founded Stand Among Friends in 1997 to promote opportunities for people with disabilities to live a life without limits and experience the highest degree of independence and success in their communities.

Stand Among Friends provides service and support through its comprehensive Web site; television programming and video resources; and programs on employment and disability sensitivity. For more information, visit www.standamongfriends.org

Contributing to the partnership is the Workforce Alliance, Inc., the private, non-profit corporation chartered by the State of Florida to create and manage a workforce development system for Palm Beach County. Workforce Alliance links businesses in need of qualified employees with individuals seeking employment opportunities. For details, visit www.pbcalliance.com

“We’re looking forward to working with the Workforce Alliance to find employment for more people with disabilities and help them become productive and independent,” Friedkin said.

Ensuring access to workers and data in an emergency is crucial and need not be costly or take a lot of time, an expert says.
By Joyce M. Rosenberg
The Associated Press

May 26, 2008

A spring that has already brought deadly and destructive weather to parts of the country is a reminder to small businesses that they need to prepare for disasters that could shut them down. Owners should try to make their companies as prepared as possible — or at least be sure that employees and data are protected.

Disaster planning tends to get pushed lower and lower on owners’ to-do lists as they handle the more pressing day-to-day demands of running a company. Or, they put it off because they feel overwhelmed by the prospect of putting a plan together.

“Small-business owners have an inflated idea of what the cost is going to be, or the complexity,” said disaster recovery expert John Toigo, chief executive of Toigo Partners International, which is based in Tampa, Fla. He noted that small companies usually have an easier task than their larger counterparts when it comes to disaster prep.

“It doesn’t have to cost very much money or [take] very much time,” he said.

A small business does need to be sure about the safety and accessibility of two crucial assets: its employees and its data.

“Build a solid contact list with at least five ways to contact every employee,” Toigo said. And don’t just keep the list electronically — print it out and keep it in your wallet. Keep it updated — especially when people are making plans to evacuate.

Data — including customer lists, information about your company’s projects and your accounting ledgers — need to be safeguarded. The options range from the relatively simple and inexpensive, such as backing up your files on a USB flash drive, to the more complex and costly, such as contracting with a company that will maintain a duplicate server remotely for you.

Toigo noted that there were hard drives that could plug into a USB port and automatically back up data. He also pointed out that the growing popularity of laptops meant data could be easily stored on a portable computer and carried away in the event of an evacuation.

“You end up with a whole system that you can unplug and go,” he said.

And it’s a good idea to have some kind of backup generator so you can run that laptop.

Obviously, there’s a lot more that goes into a comprehensive disaster plan, such as planning for an evacuation, or stocking up with food, water and other necessities in case you need to remain on your premises.

Ed Schipul’s Internet marketing company held a daylong drill last month to practice dealing with a disaster that would render the company’s Houston headquarters unusable.

Schipul acknowledged that he wasn’t happy with the results. First, some staffers froze and weren’t able to perform the tasks expected of them. One staffer forgot her cellphone and no one could reach her. There was an emergency plan detailed in binders, but no one had any of the binders off-site.

“The things that failed aren’t the things you expect,” Schipul said. “But that’s why you do a simulation.”

The good news for Schipul is that the employees of his namesake firm took what happened seriously, and many were upset by the fact they fell short during the exercise. He’s planning another drill during the summer.

Disaster planning at Call 4 Health, a medical call center in Boca Raton, Fla., has included setting up a remote call center in Charlotte, N.C., Chief Executive Joe Pores said.

“No matter what the weather patterns were doing in Florida . . . patients need to get through at any time,” he said. “If this office in Boca Raton goes off-line, all calls automatically route to our office in Charlotte.”

Opening the Charlotte center is the latest in a series of steps Pores’ company has taken. He has acquired generators that can keep his Boca Raton operation running for two weeks. And all of the company’s data is backed up on a server in Charlotte.

Many small-business owners aren’t sure what they need to consider in putting together a disaster plan. The Institute for Business & Home Safety has a comprehensive checklist on its website, www.disastersafety.org, that can help a company through the process.

The federal government also has guidelines on a website, www.ready.gov/business, and the U.S. Small Business Administration has its own site, www.sba.gov/beawareand prepare/business.html.

Another part of disaster planning is being sure a company is well-insured to help it recover if its premises are damaged or destroyed. Many companies have standard insurance packages that cover losses from disasters such as fires and storms, but specialized coverage such as flood or earthquake insurance can be crucial to a company’s survival. So is business interruption insurance, which can salvage a company’s profit when disaster leaves it unable to operate.

BOCA RATON, FL (May 30, 2007)- On Wednesday May 23, 2007, Call 4 Health celebrated its anniversary of 10 years in the medical call center industry. The nationwide call center hosted a private party at the company’s newly expanded office located in Boca Raton, Florida. The event included a ribbon cutting ceremony with the Greater Boca Raton Chamber of Commerce and City Commissioners and featured a cocktail reception for 100 clients and friends.

“Our entire team is very excited to be celebrating our 10 year Anniversary,” said Call 4 Health CEO, Joe Pores. “We had a vision 10 years ago of being a leading medical call center and a leader in the industry as ‘The Compassionate Call Center’ and we have been working tirelessly towards it ever since. It is astonishing to see the growth and expansion that has occurred over the years”.

This event offered guests the opportunity to preview Call 4 Health’s brand new extension of its office, providing 33% more space, and mingle amongst friends, while sipping on wine and cocktails, food by Morton’s Steakhouse and enjoying the sounds of live jazz entertainment.

Many Boca Raton city officials attended the grand opening including Mayor Steven Abrams, City Commissioner Mike Arts, and Chamber of Commerce President, Troy McLellan, to salute Call 4 Health on the past 10 years in business, and to wish the company continued success in years to come.

For information on Call 4 Health please call 561-994-3334 or visit www.call4health.com

# # #

About Call 4 Health
Call 4 Health is one of the nation’s leading medical and home health care call centers providing professional and accurate service to its national clientele. Based upon compassion and empathy as its key principles, Call 4 Health offers its customers the utmost attention while operating 24 hours a day and 7 days a week. Based in Boca Raton, Florida, Call 4 Health operates 24/7 and services private doctor practices, hospitals, home healthcare providers, large medical facilities and hospice services. For additional information, call (888) 422-7352 or visit www.call4health.com.

Media Contact:
Dilma Bennett
VP Sales & Marketing
Phone:888.422.7352 / 561.994.3334
e-mail: dbennett@call4health.com

BOCA RATON, FL (May 29, 2007) – Call 4 Health, one of the nation’s leading medical and home health care call centers, announced today that it has taken the appropriate steps in becoming one of the first businesses in the industry to open a completely redundant, or mirrored, office. This office will be located in Charlotte, North Carolina.

“This is certainly an aggressive move,” says Call 4 Health CEO, Joe Pores. “By taking this step to open in a second location, which will be safe from any potential natural disasters that occur in our headquartered state, Florida, Call 4 Health continues to differentiate ourselves from the typical telephone answering service – we want the industry to know that our focus is on patient care.”

Call 4 Health has once again proven to be a leader in the medical call center arena by raising the bar in total customer service, expectations, and service levels. The company was the first in the industry to partner with its hometown EOC (Emergency Operations Center) back in 2005, in order to handle all emergency communication related to the mobile medical units that went into effect upon the occurrence of natural disasters such as hurricanes.

Now, Call 4 Health expands this proactive emergency preparedness nationwide. Call 4 Health uses Amtelco Call Center Technology, which is part of its state-of-the-art call center setup. Gary Kerner, Amtelco’s Director of Sales, says “Call 4 Health has taken a major step in being able to provide continuous service and essential communications with a truly effective disaster/contingency plan for its clients.”

This announcement comes on the heels of Call 4 Health’s 10th Anniversary in the business – an accomplishment that the entire family-owned company celebrates proudly.

For more information on Call 4 Health’s services or next planned expansion, please visit: www.Call4Health.com.

# # #

About Call 4 Health
Call 4 Health is one of the nation’s leading medical and home health care call centers providing professional and accurate service to its national clientele. Based upon compassion and empathy as its key principles, Call 4 Health offers its customers the utmost attention while operating 24 hours a day and 7 days a week. Based in Boca Raton, Florida, Call 4 Health operates 24/7 and services private doctor practices, hospitals, home healthcare providers, large medical facilities and hospice services. For additional information, call (888) 422-7352 or visit www.call4health.com.

Media Contact:
Dilma Bennett
VP Sales & Marketing
Phone:888.422.7352 / 561.994.3334
e-mail: dbennett@call4health.com

BOCA RATON, FL, (April 16, 2007) – Today, Call 4 Health, one of the nation’s leading medical and home health care call centers, proudly announces its newest addition to the professional team: Brandon C May has been named Business Development and Marketing Coordinator.

Mr. May, who originally worked for Call 4 Health back in 2000 to 2004, has rejoined the team bringing forth a variety of industry experiences matched by a dynamic drive to increase Call 4 Health’s current marketing initiatives and to increase company growth nationwide.

Having a well-rounded, professional experience including technological skills and the ability to implement those into business plans for companies of many sizes Mr.May understands the steps that need to be followed in developing premium marketing campaign projects that are in keeping with the high standards which Call 4 Health maintains year after year.

“Call 4 Health is excited to welcome Mr. May back to our team, at his new position,” says Call 4 Health CEO Joe Pores. “He had always been an exceptional part of our team, and we are pleased that this environment will provide the freedom for Mr. May to grow his career while helping us widen our company’s expansive reach nationwide”.

A well-read, well versed professional, Mr. May is a self-starter using each day to increase his knowledge of the industry and to further enhance his marketing capabilities. His immediate goal for Call 4 Health is to add value by increasing the growth of the company while still providing the trust and compassion that the patients and clients have grown to expect. For more information on Call 4 Health please visit www.call4health.com or call 561-994-3334.

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About Call 4 Health
Call 4 Health is one of the nation’s leading medical and home health care call centers providing professional and accurate service to its national clientele. Based upon compassion and empathy as its key principles, Call 4 Health offers its customers the utmost attention while operating 24 hours a day and 7 days a week. Based in Boca Raton, Florida, Call 4 Health operates 24/7 and services private doctor practices, hospitals, home healthcare providers, large medical facilities and hospice services. For additional information, call (888) 422-7352 or visit www.call4health.com.

Media Contact:
Dilma Bennett
VP Sales & Marketing
Phone:888.422.7352 / 561.994.3334
e-mail: dbennett@call4health.com

BOCA RATON, FL (March 20, 2007) – On Tuesday March 20, 2007, Joe Pores, CEO of National Call Center, CALL 4 HEALTH, took the stage at The Young Business Professionals event put on by the Greater Boca Raton Chamber of Commerce.

The Chamber held its monthly meeting at the Renaissance Hotel in Boca Raton, Florida, where Joe Pores, CEO of Call 4 Health and National expert in the industry of medicine and medical call centers, shared his experiences and personal anecdotes relative to the business as well as issues that small business owners face on their own. Pores’ wisdom and advice was greatly appreciated by those looking to climb the ladder of success, as one attendee commented, “This was one of the most helpful events that I’ve attended! To hear how Mr. Pores started and compare it to his success now was a real inspiration to me,” PR professional Devin Shalmi.

Pores, who was named “Small Business Leader of the Year” acknowledges having a good “work ethic” as a key component to his success. He recalls, “Whatever job I had, I made sure I did the best job at it. If my job was to clean the pots and pans, you better believe those were the cleanest pots and pans”.

Pores answered questions from the group regarding topics such as “How to deal with employees who feel they have a sense of entitlement” as well as “Biggest lesson learned”. Pores who admits he has no regrets throughout his business decisions, feels that some of his hardest obstacles ended up being the biggest opportunities. Just last month, Pores was a guest speaker in Austin, Texas for the Nationally attended and covered, NAEO Conference.

The Young Business Professionals were honored and pleased to have a national speaker of such a high caliber such as Joe Pores share his experience and advice.

For more information on Joe Pores and/or his next public appearance, please contact: Kim Kanouse at 1-561-445-9535.

PHOTO: Joe Pores, CEO of Call 4 Health addresses Young Business Professionals Group

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About Call 4 Health
Call 4 Health is one of the nation’s leading medical and home health care call centers providing professional and accurate service to its national clientele. Based upon compassion and empathy as its key principles, Call 4 Health offers its customers the utmost attention while operating 24 hours a day and 7 days a week. Based in Boca Raton, Florida, Call 4 Health operates 24/7 and services private doctor practices, hospitals, home healthcare providers, large medical facilities and hospice services. For additional information, call (888) 422-7352 or visit www.call4health.com.

Media Contact:
Dilma Bennett
VP Sales & Marketing
Phone:888.422.7352 / 561.994.3334
e-mail: dbennett@call4health.com