Call 4 Health’s Interactive Voice Response (IVR) can provide maximum efficiency for your incoming call volume traffic. There are numerous creative uses for IVR technology, such as in-bound automated operators, automated direct dialing, and even telephonic infomercials. These applications give clients enormous flexibility and allow for simultaneous call handling at a greatly reduced cost. Our system can handle a high-volume call capacity of 2,500 simultaneous calls.
How it works
Our user-friendly chat software requires no downloads or third-party software and connects directly via your website. We monitor all customer requests, and they communicate directly with our agents in real time. If your clients have a question, it is answered immediately, providing an invaluable, positive customer service experience.
At Call 4 Health, the privacy and security of messages coming in and going out every day is of the utmost importance. We strictly enforce HIPAA protocols amongst all of our staff. And, to take that security to the next level, we have merged our messaging system with miSecure Messages, a highly secure two-way smartphone and tablet messaging system that protects your patients and organizations’ messages, while ensuring faster response times. miSecure is HIPAA and HITECH COMPLIANT.