Since 1996 Call 4 Health has been a leader in providing medically exclusive answering services. Our goal has always been to provide our clients with results-driven, customized solutions that are responsive, compassionate and efficient, 24hours a day, 7 days a week, 365 days a year.
Call 4 Health’s telephone answering service can provide basic message taking, dispatching, and/or urgent call processing, making it a live answering service that is able to handle patients with professional care. Courteous agents at our telephone answering service can process your patients’ information and deliver it directly to you, using a variety of available delivery options including paging, text, email and voice mail.
Call 4 Health Provides:
- Trained Live Agents
- 24/7, 365 days a year
- Web-Enabled Services
- Conference Calling
We realize that your calls are vital to the success of your business and they are vital to us as well. Call 4 Health’s agents treat your callers as if they were our own. Our goal is to make them feel as though they have reached your front office, providing a seamless and transparent answering service solution.
At Call 4 Health we believe that it is our agents that differentiate our answering services from others in the marketplace. Our professional agents are a key reason why you should choose Call 4 Health as your complete medical answering service solution.
Our agents can take messages, page your on call staff, follow your customized instructions, and will interact accordingly with your patients. Call 4 Health’s answering services are flexible and we work closely with each of our clients, giving you phone answering services that fit your needs.
The people who handle your calls are the most important people to your business. They must be friendly, intelligent, articulate, and compassionate. They are charged with cultivating your relationship with your clients. That is a responsibility that we take very seriously.
We employ a stringent job screening and interview process for new hires, including a verbal, written and technical skills analysis. Upon completion of these tests, each candidate goes through an intense multi-interview process with the managers and HR trainers in the medical call center area before a final decision is reached. For custom programs, we will first profile the proper agent based on the needs of the program and then we will assign them from our current staff or hire additional agents to appropriately staff your program.
Medical Call Answering Service Benefits
- Healthcare trained agents to professionally represent your practice at all times
- Quality assurance program that continuously monitors program performance
- State-of-the-art technology to support your customized call processing and reporting requirements
- 100% compliance with HIPAA regulations
- Simple and easy access procedures for implementation of temporary on-call and reach instructions
- Maintenance of weekly and monthly on call schedules
- Daily reporting of messages for follow-up and accountability
- System and network redundancy and back-up generator to ensure continuous operation